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Improving the Agent Experience: Ways to Use AI in Your Contact Center Now – eBook

Download this eBook to discover how the Verint Customer Engagement Cloud Platform enhances the agent experience (AX) in contact centers with AI-powered tools that address scheduling flexibility, reduce repetitive tasks, support handling demanding customers, and provide timely performance feedback.

The eBook details solutions such as flexible scheduling with the TimeFlex Bot, automated call summaries using the Interaction Wrap-Up Bot, real-time customer sentiment insights from the Coaching Bot, compliance monitoring with the Quality Bot, and instant information access through Knowledge Bots. Together, these tools streamline workflows, alleviate stress, and elevate agent satisfaction, leading to increased efficiency, better compliance, and reduced attrition—all without requiring extensive system changes.


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